Privacy Policy

Last Updated: February 2026

Introduction

Parrott Canvas Co., LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://www.parrottcanvas.net/ and make purchases from our store. Please read this policy carefully.

Information We Collect

Personal Information You Provide

When you visit our website, place an order, create an account, or sign up for marketing communications, we may collect the following personal information:

  • Contact Information: Name, email address, phone number, billing address, and shipping address
  • Payment Information: Credit card details, billing information (processed securely through our payment processor)
  • Account Information: Username, password, and purchase history if you create an account
  • Communication Preferences: Marketing preferences for email and SMS communications
  • Custom Orders: Monogramming specifications, customization details, and design preferences
  • Correspondence: Information you provide when contacting customer service

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity:

  • Device Information: IP address, browser type, operating system, device type
  • Usage Information: Pages viewed, time spent on pages, links clicked, referring website
  • Cookies and Tracking: We use cookies and similar technologies to track your shopping cart, remember preferences, and analyze website traffic

How We Use Your Information

We use the personal information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, including payment processing, shipping, and order confirmation
  • Customer Service: To respond to your inquiries, provide support, and resolve issues
  • Customization: To create personalized and monogrammed products according to your specifications
  • Account Management: To maintain your account and provide you with order history
  • Marketing Communications: To send promotional emails, newsletters, and SMS messages about our products, sales, and special offers (only with your consent)
  • Website Improvement: To analyze how customers use our website and improve functionality, user experience, and product offerings
  • Fraud Prevention: To detect and prevent fraudulent transactions and protect against unauthorized access
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with the following categories of service providers who help us operate our business:

Service Providers

  • E-commerce Platform: Shopify Inc. hosts our online store and processes transactions. Shopify's use of your personal information is governed by their privacy policy.
  • Payment Processors: Shopify Payments and credit card payment processors securely handle your payment information
  • Shipping Carriers: USPS, UPS, FedEx, or other carriers to deliver your orders
  • Marketing Services: Email marketing platforms (if applicable) and SMS service providers to send promotional communications
  • Analytics Providers: Services like Google Analytics to understand website usage and customer behavior
  • Customer Service Tools: Platforms that help us manage customer inquiries and support tickets

Legal Requirements

We may disclose your personal information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights, property, or safety, or that of our customers or others
  • Prevent fraud or illegal activity
  • Respond to lawful requests from public authorities

Business Transfers

If Parrott Canvas Co. is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any such change in ownership or control of your personal information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Order Information: Retained for at least 7 years for tax and accounting purposes
  • Marketing Data: Retained until you unsubscribe or request deletion
  • Account Information: Retained until you request account deletion
  • Analytics Data: Typically retained for 26 months in aggregated, anonymized form

Your Privacy Rights

All Customers

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Opt-Out of Marketing: Unsubscribe from promotional emails or SMS by clicking the unsubscribe link or texting STOP
  • Account Deletion: Request deletion of your account and associated data

California Residents (CCPA/CPRA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to Know: Request details about the categories and specific pieces of personal information we collect, use, disclose, and sell
  • Right to Delete: Request deletion of your personal information (with certain exceptions)
  • Right to Opt-Out of Sale: We do not sell personal information, so this right does not currently apply
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
  • Right to Correct: Request correction of inaccurate personal information
  • Right to Limit Use of Sensitive Information: We do not use sensitive personal information in ways that require opt-out rights

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

We will respond to your request within 45 days. We may need to verify your identity before processing your request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your shopping experience and analyze website performance. Cookies are small text files stored on your device.

Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly (e.g., shopping cart, checkout)
  • Performance Cookies: Collect information about how visitors use our website (e.g., Google Analytics)
  • Functional Cookies: Remember your preferences and personalize your experience
  • Advertising Cookies: Track your browsing to show you relevant advertisements (if applicable)

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically:

  • View and delete cookies
  • Block all cookies or third-party cookies
  • Clear cookies when you close your browser

Please note that disabling cookies may affect the functionality of our website and your ability to make purchases.

Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: All payment transactions are processed through secure, encrypted connections (SSL/TLS)
  • Secure Servers: Our website is hosted on Shopify's secure servers with advanced encryption and firewall technology
  • Access Controls: Restricted access to personal information on a need-to-know basis
  • Regular Security Updates: We keep our systems and software up to date with the latest security patches

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you believe we have collected information from a child under 13, please contact us at info@parrottcanvas.net.

Third-Party Websites

Our website may contain links to third-party websites (e.g., social media platforms, partner sites). This Privacy Policy does not apply to those third-party websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Email and SMS Marketing

With your consent, we may send you promotional emails and SMS messages about our products, sales, special offers, and new product launches.

How to Opt-Out

  • Email: Click the "unsubscribe" link at the bottom of any promotional email
  • SMS: Reply "STOP" to any promotional text message
  • Contact Us: Email customerservice@parrottcanvas.net to be removed from all marketing lists

Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders (e.g., order confirmations, shipping notifications).

International Customers

Parrott Canvas Co. is based in the United States and primarily serves customers within the United States. Our website is hosted on servers located in the United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and service providers are located. By using our website and providing your information, you consent to this transfer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on this page with a new "Last Updated" date
  • Sending an email notification to registered customers (for significant changes)

We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Copyright © 2026 Parrott Canvas Co., LLC. All rights reserved.